Your painting will arrive in bubble wrap and purpose made cardboard sleeves, 2-3 layers. Do not use scissors to cut tape, you do not want to damage the painting. Prints will arrive rolled in a protective tube.
If the tube or sleeve is obviously damaged do not sign for the parcel as your artwork has been damaged by the courier company and signing means you take on the liability of the damaged parcel.
Treatment and especially back-rolling of your print to remove curl is only undertaken by an expert framer or someone with experience in working with archival paper using specialist gloves.
Extra care should be taken to not get any particles, finger oil or moisture on the painting or print. Removal of dust from the surface should be managed with a very soft brush or puffed air , do not use a cloth or hand which will scratch the artwork.
Glass should cover the paper print as the ink is vulnerable to water damage.