Frequently
Asked Questions
About

Where do you ship to, and how much does it cost?

We ship worldwide! Prints arrive at your door rolled in a protective cardboard tube. Postage is free within New Zealand and individual quotes for international addresses will be generated on request.

How long does payment process and shipping take?

Payment via credit card can take up to 4 working days and shipment for paintings will be sent on confirmation of transaction. Online direct bank transfer will be next day for New Zealand payments except over the weekend. Shipping time will vary depending on your location. Usually 3-10 working days.

How much does art framing cost?

Price varies depending on:

Your choice of outside decorative frame

The size of cardboard inner matting

The type of glass ‒ standard, non-reflective protective glass.

We recommend Windsor gallery in Christchurch for expert print framing and canvas stretching. They can assist you with any questions about your print

https://www.windsorgallery.co.nz/

How much does art framing cost?

Framing starts at around $200 for smaller prints.

How do I handle my new artwork with care?

Your painting will arrive in bubble wrap and purpose made cardboard sleeves, 2-3 layers. Do not use scissors to cut tape, you do not want to damage the painting. Prints will arrive rolled in a protective tube.

If the tube or sleeve is obviously damaged do not sign for the parcel as your artwork has been damaged by the courier company and signing means you take on the liability of the damaged parcel.

Treatment and especially back-rolling of your print to remove curl is only undertaken by an expert framer or someone with experience in working with archival paper using specialist gloves.

Extra care should be taken to not get any particles, finger oil or moisture on the painting or print. Removal of dust from the surface should be managed with a very soft brush or puffed air , do not use a cloth or hand which will scratch the artwork.

Glass should cover the paper print as the ink is vulnerable to water damage.

Where shall I hang my Artwork to protect it?

Don’t hang your painting /print on a wall that receives direct sun. If displaying your print behind standard framing glass in standard lighting conditions (not in direct sunlight), your artwork is predicted to show no noticeable fading for at least 70 years. Oil paintings have stood the test of time filling museums and galleries world wide.
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